Refund policy

House Of Spades endeavors (HOS) to ensure that every transaction at our website is
seamless. We take great care in delivering our products and adhere to the highest quality
standards.
While we believe in selling premium quality and providing the best fit for all our products, we
understand that quality and fit are personal to individuals and not everyone prefers the
same fabrics and fit, hence at HOS, we provide product exchanges and returns.

You are required to apply on our website within 7 working days of receiving the package.



You can always contact us for any return question at  info@houseofspades.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
House of Spades endeavours to ensure that every transaction at our website is seamless. We
take great care in delivering our products and adhere to the highest quality
standards. As a policy, we offer returns only in the form of store credit which has
a validity of 13 months.

SHOWS DELIVERED BUT NOT RECEIVED
You are requested to track your package when it shows delivered on your email or SMS. As
per the recent update in courier companies policies throughout India, you are required to
inform us within 3 days if your package isn’t delivered and shows delivered in the tracking
for us to help you with the same. The courier company is not accepting any complaints post
72 hours marked delivery, and we will not be liable if there is delay in informing from your
end.


CUSTOMER CARE
We are available for customer support via email and our response time is 24
hours. Our email id is:
info@houseofspades.in

NON AVAILABILITY OF ITEM
A pending order can be cancelled only if the same is delayed past the delivery
time.

Cancellations are issued via Store Credit only.

HOW TO HAND OVER AN EXCHANGE PARCEL

  • All exchanged items must be unused, unaltered, unwashed and returned with
    original packaging and tags for hygiene reasons.
  • Garments and Fabrics which don’t allow tagging can be exchanged without the
    tags and stitch label.
  • Please make sure that the exchanged items are packed securely and safely to
    prevent any loss or damage during transit.
  • Please make sure that you include the shipping label while returning the parcel.

COLOR DIFFERENCE 
The colour in images on the website can slightly vary due to product shoots in
professional lighting.